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Obedience Stuff.com
About Us
About Us
Mel Stanley and Company
Frequently Asked Questions
1. What type of payment methods do you accept? We accept PayPal which accepts payment from PayPal accounts and most major credit cards. We also accept checks and Money orders drawn on US banks. 2. Do you have a catalog that you can send me? Our website is our catalog. We do not have a traditional paper catalog available for distribution. 3. How do I know you received my online order? You will receive confirmation from us by email as soon as your order is received, and from PayPal when your order is shipped. The shipping confirmation includes tracking numbers. 4. Do I need to pay in full for the order to be accepted and work to start on it? Yes. 5. Can I cancel or change my order? Once we have received your order and begin work on it, it is unlikely that we can accommodate cancellations since we have expended labor and materials. Once we receive your order, we generally email you a copy of your order. Once you receive the emailed copy of your order and discover that a change is needed, contact us. Orders are specific to your dog and not transferable to others so please measure twice and order once. 6. What if I am not satisfied with my order? We stand behind the quality of our products. If your order is not free from defects in materials and workmanship, you may return it in new condition in its original packaging within 15 days of receipt and we will repair or replace it at our option. Please understand that all of our items are considered “personalized” and will not be accepted for refund, and refunds are not available. New condition is defined as unused with no bite or teeth marks, and no marks from impact with the floor surface. We understand that everyone makes mistakes, including us. In the event that you made an error and need a replacement, we do offer a 10% discount off the original retail price toward the replacement. Of course, if we made the error and it grossly affects form, function or fit, we will replace your order free of charge to you. 7. The dumbbell size my dog needs is not listed. Use the “Contact us” feature and include the size your dog needs.
1. What type of payment methods do you accept? We accept PayPal which accepts payment from PayPal accounts and most major credit cards. We also accept checks and Money orders drawn on US banks. 2. Do you have a catalog that you can send me? Our website is our catalog. We do not have a traditional paper catalog available for distribution. 3. How do I know you received my online order? You will receive confirmation from us by email as soon as your order is received, and from PayPal when your order is shipped. The shipping confirmation includes tracking numbers. 4. Do I need to pay in full for the order to be accepted and work to start on it? Yes. 5. Can I cancel or change my order? Once we have received your order and begin work on it, it is unlikely that we can accommodate cancellations since we have expended labor and materials. Once we receive your order, we generally email you a copy of your order. Once you receive the emailed copy of your order and discover that a change is needed, contact us. Orders are specific to your dog and not transferable to others so please measure twice and order once. 6. What if I am not satisfied with my order? We stand behind the quality of our products. If your order is not free from defects in materials and workmanship, you may return it in new condition in its original packaging within 15 days of receipt and we will repair or replace it at our option. Please understand that all of our items are considered “personalized” and will not be accepted for refund, and refunds are not available. New condition is defined as unused with no bite or teeth marks, and no marks from impact with the floor surface. We understand that everyone makes mistakes, including us. In the event that you made an error and need a replacement, we do offer a 10% discount off the original retail price toward the replacement. Of course, if we made the error and it grossly affects form, function or fit, we will replace your order free of charge to you. 7. The dumbbell size my dog needs is not listed. Use the “Contact us” feature and include the size your dog needs.